Customer Support System

Customer support through ticketing system is really professional and better manageable approach. Now a days there are many good tools and platforms are available for it. Both cloud-based or on-premise options are available, but the could-based options take less time and effort to implement cost effectively. For e.g. Freshdesk, Zendesk, Osticket, etc. are really good options to set-up a support system very easily. Interestingly some of these are really good even in their free versions / editions as well.

Before setting up these tools one should be very clear on the requirement, i.e. workflow about how the support system should work. So, here are some workflows and configurations which are very generic and can be a direct fit for many organizations. This will surely help any implementer to start with setting-up a new support system and gradually improve as per requirement.

About SAP Business One

SAP Business One or SAP B1 is an enterprise resource planning (ERP) application for small and mid-sized enterprises, as well as divisions and subsidiaries of larger companies. It is developed and supported by SAP AG Germany after acquisition of an Israel-based TopManage Financial Systems in March 2002 and branded as SAP Business One.

SAP Business One Application

Balance Sheet of SAP Business One

This is my first professional blog. After having a long experience in accounting and its computer implementations I have chosen accounting around ERP to start my blogging experience. So requesting valuable readings and comments as well.

SAP Business One

This blog is to highlight the two different kinds of Balance Sheets (B/S), one is in sole proprietorship business accounting and another one is in company accounting. Not only this functional matter, another goal here is to highlight the approach taken to represent the Balance Sheet in a popular and global ERP application, named SAP Business One or in short SAP B1 from SAP AG. For a brief description about SAP B1 you may refer to the post About SAP Business One.

MS SkyDrive vs. MS Mesh

In information technology world for cloud storage many times we get acquainted with the brands like Google Drive, Dropbox, etc. In ERP implementation for various data or document backup reasons as usual we may required to know this area as well. Many of us had a great confusion around the difference between MS SkyDrive and MS Mesh synced storage. So here is a concise information on the same to clear all the confusion.

Sky Drive (now OneDrive)

Choosing a Cloud Storage option

Selecting a cloud storage for your valuable files for safety, better availability, and online collaboration may be challenging in terms of both cost and features. Let’s compare a few popular cloud storage services which may help you to choose or suggest someone the right option as per the need and budget.

Internet Speed for Perfect Mobility

We often need mobile solutions to be connected with our office, business, friends and family from anywhere. To achieve it we need the optimum resources and their proper setup with us always. So what are the better options and best practices around it? This article is about this answer and it highlights one of the interesting areas i.e. internet speed to perfectly be mobile now a days.